Policies

Plan Your Event

Welcome to the Gathering by Chartwells! Our mission is to provide you with exceptional quality, exceptional service and a creative cutting-edge culinary experience. Our professional staff is available to assist in planning your special event Monday - Friday 8:00 am - 5:00 pm. Please contact our catering coordinator at 503-725-4339 for customized service and menus.

Policies & Procedures

To ensure optimal selection and the best possible service we kindly ask that events be booked at least seven business days in advance. We understand events arise unexpectedly and we will do our best to accommodate your needs.

Guest Counts

We kindly request a confirmed number of guests be specified 3 business days prior to the event. This number is considered the guaranteed guest count.

Event Time

Events are billed in four-hour increments. Events exceeding the four-hour limit will be subject to additional service fees.

Cancellation

Please note that all cancellations must be made five business days prior to the contracted event date at no charge or penalty. If a cancellation is requested 2-5 business days prior to your event there will be a 25% service charge to accommodate service labor and product purchases.   Cancellations will not be accepted withing 48 hours of your event.

Order Name

PSU Policy requires that the business purpose be included for all events paid for by Portland State University. The business purpose of the event must be explicitly stated in the event title or noted under the special instruction field.

Linen

Tablecloths are supplied for all food and beverages service tables at events. Tablecloths for non food tables are available for an additional $6.99 (85s&114s) or $10.99 (90x156x120s), per table.

Water Setup

Pitchers of water or large dispensers are available for conferences, lectures and meetings on campus. Please contact the catering office for a quote at 503-725-4339.

Billing & Payment

A form of payment (purchase order or credit card) is kindly requested three business days prior to the event date. We ask that contracts be paid in full within one business day following the event.

Special Diets

Special diets are accommodated upon request, we kindly request that your needs be submitted as soon as possible.

Meeting Room and Equipment

Please reserve all non-food related equipment by contacting University Conference and Event Services at 503-725-2663 or conferences@pdx.edu. This will include room reservation, set and room configuration, audio visual and other general information.

PSU Eats
1825 SW Broadway Suite 260
Portland, OR 97201
971.930.5855

Kim DiNardo
Catering Director